Warranty Policy

180-Day Replacement Warranty (Bags Only)

At Denzo, we are committed to delivering bags that meet high standards of quality and craftsmanship. To ensure a confident shopping experience, we offer a 180-Day Replacement Warranty on all bags.

If you receive a bag that is damaged or has a manufacturing defect, you may request a replacement within 180 days from the date of delivery. Once the issue is verified by our support team, a replacement of the same bag will be arranged at no additional cost.

Eligible Cases for Replacement

  • Manufacturing defects
  • Damage during transit
  • Faulty or broken zipper due to a manufacturing defect
  • Stitching defects or loose/open stitching
  • Structural defects, including issues with the bag's shape, frame, handles, or construction caused by manufacturing faults

Exclusions

  • Normal wear and tear from regular use
  • Cosmetic damage caused by regular usage (scratches, stains, fading, etc.)
  • Damage caused by misuse, improper handling, accidents, or external factors
  • Unauthorized repairs or modifications
  • Accessories, wallets, charms, or other non-bag products
  • Requests submitted after the 180-day warranty period

Replacement Request Process

  1. Contact our support team with your Order ID.

  2. Provide clear images or videos showing the issue.

  3. Our team will review the request within 24–48 business hours.

  4. Once approved, a replacement shipment will be initiated.