WARRANTY POLICY

At Denzo Fashion, we take pride in offering high-quality products crafted with care and attention to detail. Each Denzo Fashion item is accompanied by our warranty policy to ensure your satisfaction and confidence in your purchase.

Coverage Period:

For products crafted with vegan leather, we provide a 60-day warranty from the date of purchase. Leather products are backed by a more extensive 365-day warranty. These warranties guarantee coverage under normal usage conditions and for the intended purpose of the product.

Usage Recommendations:

While our items are designed to withstand regular use, we advise against overfilling your Denzo bag or including sharp objects that could cause damage. For wallets, please refrain from adding excessive cards or articles that may distort the product and stress its materials.

Covered Items:

Both vegan leather and leather products are covered for faults in hardware, including zippers, hooks, and rivets that keep the product together.

Exclusions:

Please note that the warranty does not apply to damage caused by unreasonable use or neglect, normal wear and tear, or if you change your mind about the product. Additionally, the warranty is not applicable if you purchased the product at a discount exceeding 60%.

Compliance:

Our warranty policies comply with applicable consumer protection laws, ensuring your satisfaction and peace of mind when shopping with Denzo Fashion.

We are committed to delivering exceptional products and service. If you encounter any issues covered by our warranty, please don't hesitate to contact us. Thank you for choosing Denzo Fashion.

 

How do I make a claim?

 Please email our support team at info@denzofashion.com with your order details and a description of the fault or damage. Please Include photographs as that helps in speeding up and resolving claims. We are here to support and give you a positive experience.